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We're hiring a Client Administrator! Join our team today

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Do you take pride in delivering an excellent client experience? Are you ready to help our clients realise the true potential of digital?

We’re an agency that likes to push the boundaries... and we know what we are doing. We’re also committed to helping the right people develop into the role that’s right for them... could it be you? 

We're currently hiring for a customer-focused individual to hit the ground running in a fast-paced client services team.

Role overview

As a Client Administrator at Karman Digital, you will play a pivotal role in the smooth running of client campaigns and projects.

Working to timely demands and often on multiple clients, projects and campaigns, you will ultimately be responsible for delivering a high quality service dealing with any day-to-day client queries along the way.

You will be working closely with the assigned project manager and client account manager; supporting their client contact, administration and management of multiple projects and campaigns.

A typical day

  • Supporting new business administration

  • Booking new jobs in

  • Setting up the jobs and tasks in ClickUp, our project management tool

  • Creating quotes

  • Invoicing and finance tracker updates

  • Client calls and follow-up actions

  • Arranging/setting up meetings

  • Quality checking work before it goes to the client 

  • Facilitating team scrums and follow-up actions

  • Running weekly status reports, clients reports and billing reports

  • General client administration

Skills, competencies and experience

  • Sense of ownership and pride in your performance and its impact on the company’s success

  • Previous agency experience would be preferred

  • Excellent interpersonal and communication skills

  • Accustomed to multi-tasking, working to deadlines and effectively prioritising 

  • Exceptional attention to detail and process

  • A background in marketing and/or communications

  • Experience of using ClickUp would be an advantage

  • Reliable, highly organised, self-starter

 

We are looking for confident communicators across multiple levels mixed with a friendly and warm manner. This role would suit intelligent and mature professionals, passionate about delivering exceptional customer service. You will be flexible, adaptable and always willing to offer support within other areas as and when needed.

 

Hours - Full Time

Salary  - Based on experience: £21,000 - £25,000

Location - We have an office in Macclesfield, Cheshire, but operate a work from anywhere, anytime policy.

If you think you're the right person for the role then send your covering letter and CV to opportunities@karman.digital


 

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