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Customer Experience

A good time had by all

They say the customer is always right, 
so let us make everything right for the customer.

We’re here to remove any friction from a customer’s experience of your business by integrating and applying digital tools along with knowledge and capability.

Live chat, ticketing, integrations, process improvement, self service, omni-channel communications, surveys and customer experience mapping.

Whatever it takes to make it easier for customers to use your services.

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of executives say they understand clearly how AI will improve customer experience (PwC)

Become loyalty royalty

Turn your audience into advocates with CX.

Highly personalised, relevant and engaging experiences develop customer loyalty and ensure retention.

Customer experience mapping
Segmentation
Data analysis
Webchat and chatbots
Customer communications
Service desk
Ticketing
Feedback and surveys
Omni-channel communications
Customer portals
Self service

Impact in action

See all case studies

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increase in site visitors within eight weeks

Cognism Lead generation website

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global teams digitally transformed

Mastermover Transforming a global business with digital

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site that perfectly reflects the core brand

Cambridge Spark Improving the user journey

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They were awesome all the way through with both the training and delivery.
Tom Horton, The Insurance Surgery
From an optimisation point of view, it’s obviously really frictionless, the way that you have designed the pages and how they’re working.
Tom Bangay, Juro
Absolutely first-class.
Tom Horton, The Insurance Surgery
The people are great and I see them as an extension to our team.
Andrew Wild, Edina
If you are looking for ways to enable scalability without sacrificing quality, Karman Digital and HubSpot are a winning combination.
Simon Hurst, Managing Director, Learndirect
It’s great to bounce ideas off of people who live and breathe marketing all day long.
Andrew Wild, Edina
We were really pleased with how they took the time to review and respond to our brief and felt confident that they understood our need to create a new website which reflected our new brand and the value we deliver to our customers.
Megan Smith, Marketing Executive, Active
Throughout the project, the development team could not have done enough for us to ensure that they produced a website which was easy for us to edit, update and evolve in the future.
Megan Smith, Marketing Executive, Active
Something I quite like about you guys is you don’t really bother me at all with unfinished work. What I’ll receive is some answers or some work. Life is too short for that kind of back and forth.
Tom Bangay, Juro
I hate working with agencies unless they’re really good. And I keep them forever if they are.
Tom Bangay, Juro
It wasn’t just the quickest possible solution, it was the best solution to each problem that we had.
Alice deCourcy, Cognism

Karman Digital has realised our digital transformation goals and amplified the success of our business. Working with them on our service team, as well as our sales process, we’ve gained a great deal of insight into our clients’ needs and how best to help them.

Our customer support team feels more streamlined, is better able to answer queries and aren’t inundated by frequently asked questions thanks to the Knowledge Base.

If you are looking for ways to enable scalability without sacrificing quality, Karman Digital and HubSpot are a winning combination.

Simon Hurst, Managing Director, Learndirect
The team felt like an extension of our own in-house team, and were able to work really well with other agencies when we needed it, including our previous web agency - not always a given.
Tamsin MacCormack, Head of Marketing, Synectics Solutions
Karman has been instrumental in enabling us to utilise the HubSpot platform, alongside developing a website that is levels above what we had previously. They have also been supportive in our SEO efforts, from which we are already seeing positive results. I wouldn’t hesitate to recommend them; the whole team has been fantastic.
Lydia Jenkins, Marketing Executive, The Alternative Board
The training was fantastic and very comprehensive. They make a real point of giving us the tools to do our own reports and set up workflows.
Tom Horton, The Insurance Surgery
We found the team easy to work with, with clear timelines. We like to move quickly and give regular feedback, which we were able to do. The team were very receptive to our feedback and understood what we were trying to achieve. They would listen to out input and ideas, whilst also providing value expertise and recommendations.
Tom Phillips, Head of Business Development, Cambridge Spark
It’s good to have companies like Karman that you can take into whatever role you’re doing and know you can rely on them.
Alice deCourcy, Cognism
The new site has had a positive impact on employer brand too, with the design being mentioned by multiple candidates as something that presented us as a professional business and drew them to apply to jobs with us.
Tom Phillips, Head of Business Development, Cambridge Spark
The site we have now gives us a great platform to develop further from. HubSpot is incredibly easy to use and the custom modules we had developed have made our lives as a marketing team much easier. Thank you and here's to phase 2!
Tamsin MacCormack, Head of Marketing, Synectics Solutions

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